To ensure you are completely satisfied with your purchase, we accept merchandise for exchange or store credit only within 10 days of purchase. Merchandise returned for store credit must be returned new and in the same condition as received. Special orders or custom orders may not be returned at any time for a refund. Our customer’s satisfaction is our goal, and we will work on an individual basis with each customer to develop solutions for returned orders.
*Items that shows signs of wear or have been altered, resized (by a jeweler other than JTI Diamond Co.), or damaged cannot be exchanged.
Lifetime Workmanship Guarantee*
Should any item you purchase become defective as a result of workmanship or materials defects we will undertake to repair or replace the item at no cost to you.
This limited lifetime guarantee does not cover:
· Loss or theft of your purchased items
· Loss or theft of any center diamond
· Damage to your purchased items
We do strongly recommend that you take out separate insurance for your purchased items. These are valuable articles that should be insured against loss, damage or theft. We recommend Jewelers Mutual insurance. They’ve specialized in insuring fine jewelry for over 100 years and make the process quick and easy.
Our lifetime guarantee includes:
· Polishing and cleaning,
· Checking stones for tightness and prong strength
· Replacement and setting of missing accent diamonds, assuming the loss was not caused by damage.
This guarantee is valid with regular 6 monthly visits to our store to have your jewelry checked and cleaned. This not only allows us to prevent and reduce problems happening but also keeps your jewelry in great condition and looking beautiful!
We work only in 14KT gold, 18KT gold or platinum. Our diamonds are all GIA certified to ensure highest quality and peace of mind with your purchase.
JTI Diamond Co. offers special financing options with approved credit through Synchrony Bank, to help you purchase the jewelry of your dreams. Learn more about the best financing options for you and apply here.