Frequently Asked Questions

Diamonds

The 4Cs—cut, color, clarity, and carat weight—are the universal standards used to evaluate a diamond’s quality. Together they determine a diamond’s brilliance, rarity, and overall value.

Use this text to answer questions in as much detail as possible for your customers.

Many of our diamonds are accompanied by grading reports from respected laboratories such as the Gemological Institute of America (GIA). These reports independently verify a diamond’s characteristics and quality.

Yes. We offer a curated selection of loose diamonds and can also source stones based on your preferred shape, carat range, color, and clarity.

Yes. Through our network of trusted suppliers we can source diamonds in a wide range of sizes, shapes, and qualities. During a consultation we guide clients through carefully selected options based on your preferences.

Carat refers to the weight of a diamond, not its visible size. Two diamonds of the same carat weight can appear different depending on their proportions and cut.

Engagement Rings

Yes. We specialize in custom engagement rings and guide clients through the process of selecting a diamond, reviewing design concepts, and creating a one-of-a-kind piece.

Once the design is approved and a deposit is received, most custom pieces are completed in approximately three weeks. More intricate designs or pieces that require sourcing special stones or additional details may require a longer timeline.

Yes. Many clients choose to incorporate heirloom diamonds or gemstones into a new design. Our team carefully evaluates the stones and creates a setting that preserves their history.

Most rings can be resized after the proposal. Our team will evaluate the ring and recommend the safest way to achieve the correct fit.

Custom Jewelry

The process begins with a consultation where we discuss your ideas and select stones. We then create design renderings before our jewelers handcraft the finished piece.

Yes. Custom pieces typically include detailed CAD renderings so clients can review the design before production begins.

Yes. Heirloom redesign allows older pieces to be transformed into something new while preserving their sentimental value.

Yes. Custom projects typically require a deposit before production begins since stones and materials are sourced specifically for the design.

Jewelry Care

Most diamond jewelry can be cleaned with warm water, mild soap, and a soft toothbrush. Professional cleaning is recommended periodically to maintain its brilliance.

We recommend professional inspection and cleaning once or twice a year to ensure stones remain secure and settings stay in good condition.

It is best to remove fine jewelry before physical activity, swimming, or exposure to chemicals such as chlorine.

Stop wearing the piece and bring it in for inspection. Addressing the issue quickly helps prevent further damage or loss.

Repairs & Services

Yes. We offer services such as ring resizing, stone replacement, prong repair, polishing, and restoration.

Yes. We are happy to evaluate and repair jewelry regardless of where it was originally purchased.

Repair timelines vary depending on the service required. We provide an estimated completion time once the piece has been evaluated.

Shipping & Delivery

Yes. We offer secure, fully insured shipping within the United States. If you are located internationally, please contact us directly to discuss possible arrangements.

Yes. All shipments are fully insured and require a signature upon delivery to ensure your jewelry arrives safely.

Shipping times vary depending on the piece and destination. Once your order ships, you will receive tracking information and most deliveries arrive within one to two business days.

Yes. Clients are welcome to pick up their purchases at our San Antonio showroom by appointment.

Insurance & Appraisals

While jewelry is fully insured during shipment, we recommend insuring your piece for long-term protection. We are happy to provide an appraisal to assist with obtaining jewelry insurance.

Yes. We provide professional appraisals that document the details and replacement value of your jewelry for insurance purposes.

Jewelry should typically be reappraised every three to five years due to changes in diamond and gold prices.

Appointments

Walk-ins are welcome, though appointments are recommended for diamond consultations or custom design discussions.

Yes. We work with clients locally and across the country and offer virtual consultations when needed.