Our Guarantee

At JTI Diamond Co., we stand behind the quality of our craftsmanship and are committed to providing exceptional service. Our policies are designed to give you confidence in your purchase and ensure your jewelry remains as stunning as the day you received it.

Our Commitment to You

We take pride in our expert craftsmanship, ethical sourcing, and personalized service. Whether purchasing a new piece or restoring a treasured heirloom, we are dedicated to ensuring your jewelry experience is seamless and enjoyable.

Warranty & Complimentary Services

We proudly warrant all merchandise, custom work, and repairs against defects in materials, parts, and workmanship for one full year from the date of purchase or repair.

  • Lifetime Cleaning & Inspections – Complimentary cleaning and prong/stone security checks to ensure your jewelry maintains its brilliance. We recommend visiting at least four times a year for maintenance.
  • One Free Resizing for Engagement Rings – We offer one complimentary resizing within the first year of purchase for engagement rings.
  • Rhodium Plating for White Gold Jewelry – Available to keep your white gold pieces looking radiant.

Diamond Trade-Up Policy – Natural diamonds purchased at JTI Diamond Co. are eligible for our trade-in program. See details below.

Note: Jewelry that has been altered or repaired by another jeweler may void any warranties.

Diamond Trade-Up Policy

We are pleased to offer a 100% trade-in credit on natural diamonds originally purchased from JTI Diamond Co. when upgrading to a new diamond.

  • The new diamond must be at least double (2x) the original purchase price.
  • The trade-in applies to the diamond only (not the setting or any other components).
  • The diamond must be in its original condition with all documentation (including GIA or AGS certificates).

This policy allows clients to receive full value for their original diamond while ensuring a seamless upgrade to a larger or higher-quality stone.

Repairs & Sizing

Our master jewelers specialize in expert repairs, including:

  • Ring Resizing – Ensuring the perfect fit for comfort and security.
  • Prong Retipping & Stone Resetting – Strengthening settings to keep stones secure.
  • Chain & Clasp Repair – Restoring integrity to necklaces and bracelets.
  • Polishing & Refinishing – Bringing back your jewelry’s original shine.

All repair work is completed in-house by our skilled artisans.

Learn more

Appraisals & Insurance Assistance

We recommend insuring your jewelry to protect it for the future.

  • Complimentary appraisals are available upon request for items purchased at JTI Diamond Co. within 12 months of purchase.
  • Certified appraisals are available for a fee for jewelry not purchased with us.
  • We
    partner with Jewelers Mutual Insurance to help clients obtain coverage
    before leaving the store, providing immediate peace of mind.

Custom Design & Special Orders

Custom-designed jewelry is crafted exclusively for each client. Due to the highly personalized nature of these pieces:

  • All custom jewelry is non-refundable and non-returnable.
  • A 50% non-refundable deposit is required before production begins.
  • Once the final design is approved, production takes approximately 3 weeks to complete.

Watch Warranty

We offer a 2-year service-only warranty on pre-owned timepieces.

  • The warranty covers servicing but does not include damages, accidental impact, water exposure, or theft.
  • Watch sales are final.

Returns & Exchanges

We want you to love your 
jewelry. If for any reason you are not completely satisfied, we offer a 
14-day return or exchange policy on eligible purchases.

  • Items must be in original condition, unworn, and accompanied by all certificates, paperwork, and original packaging.
  • Custom, modified, engraved, and special-order pieces are final sale and cannot be returned or exchanged.
  • Lab-Grown
     Diamonds Are Non-Returnable & Non-Refundable – Due to fluctuating 
    resale value, lab-created diamonds cannot be returned or exchanged.
  • Resized Items – Any item that has been resized is not eligible for return.

A 20% restocking fee applies to all returns to account for processing and handling costs.

To initiate a return, please visit our showroom or contact us.

Contact us

Schedule an Appointment

To schedule an appraisal, repair, or consultation, please contact us or visit our showroom.

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